Privacy Policy & Data Security
INSIDER PRIVACY AND DATA SECURITY POLICY
Updated September 18, 2026.
Dinbente enterprises, values the trust you place in our products and services. Therefore, we commit to processing your personal data securely, transparently and respectfully, in accordance with the General Data Protection Law (Law No. 13,709/2018 - LGPD), the Internet Civil Rights Framework (Law No. 12,965/2014) and other applicable current legislation.
1. OBJECTIVE
This Policy explains how we collect, use, store, share and protect your personal data, and present your rights as an owner.
📩 If the Holder or interested person has any questions related to this policy and/or the personal data processing activities under the responsibility of DINBENT, we have a specific service channel: SUPPORT@DINBENT.COM.
2. WHAT DATA WE COLLECT
- Personal identification: full name, CPF, date of birth, nationality;
- Contact: email, telephone, full address;
- Financial: payment information, exclusively to complete your purchase through official DINBENT channels;
- Navigation and technology: IP address, cookies, device type and approximate location data; and
- Interactions with DINBENT: history of purchases, exchanges, returns and participation in promotions and loyalty programs.
3. REASON FOR USE OF YOUR DATA
- Complete your purchases: process orders, issue invoices, deliver products and carry out exchanges/returns;
- Communication: keep you informed about orders, launches, offers and loyalty programs;
- Customer service: answer questions, record requests and manage complaints;
- Security: prevent fraud and ensure secure transactions;
- Personalization: offer relevant recommendations and promotions based on your preferences;
- Responsible marketing: we combine information from different interactions to better understand your interests, always respecting your privacy and allowing you to choose how you wish to receive our communications; and
- Legal obligations: comply with tax, consumer and regulatory requirements.
4. DATA SHARING
- Your data is never sold. We only share when necessary for the purposes of executing the sale and services provided by DINBENT and with partners that meet LGPD-compliant security standards, such as:
- Logistics services (delivery and return of products);
- Payment methods (cards, banks and financial intermediaries);
- Technology and security (cloud hosting, anti-fraud, analytics);
- Competent authorities (in compliance with the law);
- Corporate restructurings (merger, acquisition or sale of assets); and
- When there is an international transfer of data, we ensure the same protection required by American legislation.
5. HOW WE PROTECT YOUR DATA
- Advanced encryption of sensitive data;
- Access control with multi-factor authentication;
- Continuous monitoring of systems and vulnerability testing;
- Independent audits and periodic safety reviews; and
- Constant training of employees and contractual confidentiality clauses.
6. HOW LONG WE USE YOUR DATA
- We store your data for as long as necessary to comply with the purposes of this Policy, applicable legal deadlines, or until you request deletion, unless otherwise provided for by law; and
- After this period, the data are deleted using secure or anonymized methods for statistical use.
7. YOUR RIGHTS OF HOLDER
- Confirmation of the existence of treatment;
- Eased access to your personal data;
- Correction of incomplete or outdated data;
- Deletion or anonymization of unnecessary data;
- Portability to another service/product supplier;
- Revocation of consent;
- Information about sharing with third parties;
- Opposition to irregular treatments; and
- Management of marketing and communication preferences.
📩 To exercise your rights, simply request via support@dinbent.com .Our team will respond within the legal deadline.
8. RESPONSIBILITIES OF THE HOLDER
- Provide true, complete and always up-to-date information;
- Protect your access credentials (login and password) by not sharing them with third parties;
- Do not make any payment outside of official DINBENT means (website www.dinbent.com, official e-commerce channels and applications identified by DINBENT);
- Do not share personal, banking or payment data outside of official DINBENT means;
- Do not share credit card data, PIX or financial information via phone, WhatsApp, email, social media or any other unofficial channels;
- Verify the authenticity of emails, links and invoices received, always confirming whether they were issued through official DINBENT channels and the @DINBENT.COM domain;
- Immediately report any suspected fraud, irregular communication or misuse of personal data related to DINBENT to our customer service channel;
- Not use third-party credentials to access DINBENT services or provide false information; and
- Watch over your devices and connections by adopting basic digital security measures (antivirus, operating system update, use of secure networks).
9. IMPORTANT ALERT ABOUT FRAUD!
- DINBENT never requests personal, banking or credit card data outside of its official means;
- We do not ask for passwords, verification codes or card details via phone, email, WhatsApp or social media;
- We do not send payment slips for charges related to taxes, fees, duties or any similar amounts via WhatsApp or outside our official channels. If you receive any suspicious messages requesting payment, please do not make the payment and contact our customer service team immediately;
- All financial transactions must be carried out exclusively through the official DINBENT website (www.dinbent.com) or other duly accredited digital channels.
- When the data subject contacts DINBENT to exercise his or her data subject rights, DINBENT may collect information for the purpose of confirming the data subject's identity, to the extent of his or her interest and security.
- DINBENT is not responsible for the authenticity of the data provided by customers, nor for any misuse of information provided by them or for fraud resulting from the use of personal data and password breaches
If you receive any suspicious contact, do not provide information, do not make payments and immediately contact DINBENT through our official service channel.
10. REPORTING CHANNEL
At Insider, we believe that relationships of trust are built with transparency and integrity. Therefore, we provide our customers, suppliers and partners with a secure and confidential Whistleblower Channel. It functions as an independent space for the registration of situations that may contravene our ethics, our values or the legislation, including cases of harassment, fraud, corruption, discrimination or any irregular practice. The channel allows the sending of reports anonymously or identified, ensuring absolute confidentiality, responsible treatment and adequate monitoring of each manifestation. In this way, we reinforce our commitment to a fair, principled and responsible business environment.
For the report, simply contact the email: support@dinbent.com
11. GENERAL PROVISIONS
This Policy may undergo periodic changes, whether due to legal or strategic issues exclusive to DINBENT.
The Holder already agrees and recognizes that it is his sole and entire responsibility to periodically verify the Policy in the domain https://www.dinbent.com/
DINBENT may, by mere liberality and at its own discretion, inform the user client of significant changes in the Privacy and Data Security Policy. However, this liberality does not remove the responsibility of the user client to periodically check this policy.
All amendments shall be deemed to be of immediate application and effect.
DINBENT Commitment: Your data is treated seriously, securely and respectfully. Protecting your privacy is part of our culture and is a priority in every interaction with you.